Our commitment to your privacy
Welcome to Shipzy.ph ("Shipzy", "Apex Integrated Logistics Inc. (Shipzy)", "we", "our", or "us").
Apex Integrated Logistics Inc. (Shipzy) respects your right to privacy and is committed to protecting your personal data in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and issuances of the National Privacy Commission ("NPC").
This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal data when you use our website, mobile applications, logistics services, freight forwarding services, delivery systems, warehouse solutions, customer support services, and related platforms (collectively, the "Services").
Scope of This Privacy Policy
This Privacy Policy applies to:
- Website visitors
- Customers
- Consignees and recipients
- Merchants and sellers
- Delivery riders and drivers
- Business partners
- Applicants and employees
- Suppliers and vendors
- Mobile app users
- Third-party platform integrations
- Individuals communicating with Shipzy through customer support channels
This Policy applies whether data is collected online, offline, manually, electronically, verbally, or through automated systems.
Personal Data We Collect
Shipzy may collect the following categories of personal data:
A. Identification Information
- Full name
- Date of birth
- Government-issued identification numbers
- Tax Identification Number (TIN)
- Passport information
- Driver's license information
B. Contact Information
- Mobile number
- Telephone number
- Email address
- Residential address
- Delivery and pickup addresses
C. Transaction and Logistics Information
- Shipment details
- Tracking information
- Parcel contents
- Delivery history
- Order records
- Payment records
- Billing information
- Warehouse inventory data
D. Technical and Device Information
- IP address
- Browser type
- Device identifiers
- Cookies and analytics data
- Operating system
- Geolocation data
- Login activity
E. Financial Information
- Payment method details
- Bank account information
- E-wallet details
- Billing address
- Transaction confirmations
F. Employment and Recruitment Information
- Resume or curriculum vitae
- Employment history
- Educational background
- Background verification documents
G. Sensitive Personal Information
- Where necessary and legally permitted, Shipzy may collect sensitive personal information as defined under Philippine law, including:
- Government-issued IDs
- Financial records
- Biometric verification data
- Criminal background checks where legally required
Sensitive personal information shall only be processed with lawful basis and appropriate safeguards.
How We Collect Information
We collect personal data through:
- Website forms
- Account registration
- Shipment booking forms
- Mobile applications
- Customer support communications
- Payment gateways
- Cookies and tracking technologies
- Third-party integrations
- Partner merchants
- Social media interactions
- Recruitment submissions
- CCTV systems in warehouses and facilities
- Delivery confirmations and proof-of-delivery systems
Lawful Basis for Processing
Shipzy processes personal data based on one or more lawful criteria under the Data Privacy Act, including:
- Your consent
- Performance of contractual obligations
- Compliance with legal obligations
- Protection of legitimate business interests
- Fraud prevention and security
- Establishment, exercise, or defense of legal claims
- Compliance with government and regulatory requirements
Processing is conducted according to the principles of transparency, legitimate purpose, and proportionality.
How We Use Your Information
Shipzy may use your information for the following purposes:
Service Operations
- Processing shipments and deliveries
- Tracking parcels
- Route optimization
- Warehouse management
- Customer account management
Customer Support
- Responding to inquiries
- Resolving complaints
- Service notifications
- Delivery coordination
Payment Processing
- Billing and invoicing
- Fraud detection
- Refund processing
- Financial reconciliation
Business Operations
- Analytics and reporting
- Service improvement
- Market research
- Operational planning
Legal and Regulatory Compliance
- Compliance with Philippine laws
- Government reporting requirements
- Anti-fraud investigations
- Law enforcement cooperation
Marketing and Communications
- Subject to applicable law and consent requirements, we may send:
- Promotional offers
- Service updates
- Marketing campaigns
- Newsletters
Users may opt out of marketing communications at any time.
International Data Transfers
Some personal data may be transferred and processed outside the Philippines through cloud providers, software vendors, or international logistics networks.
Shipzy ensures that any international transfer is subject to adequate safeguards consistent with Philippine privacy laws and internationally recognized security standards.
Data Retention
Shipzy retains personal data only for as long as necessary to:
- Fulfill legitimate business purposes
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain financial and operational records
When retention is no longer necessary, data shall be securely deleted, anonymized, or disposed of in accordance with applicable laws and industry standards.
Security Measures
Shipzy implements reasonable and appropriate organizational, physical, and technical safeguards to protect personal data, including:
- Access controls
- Encryption technologies
- Secure servers
- Firewalls and monitoring systems
- Employee confidentiality agreements
- Security awareness training
- Multi-factor authentication
- Incident response procedures
- Restricted data access policies
- Vendor security assessments
Despite these measures, no system is completely secure. Users acknowledge inherent cybersecurity risks associated with online systems.
User Responsibilities
Users are responsible for:
- Providing accurate information
- Maintaining account confidentiality
- Protecting passwords and credentials
- Promptly reporting unauthorized account access
- Ensuring lawful shipment contents and compliance
Shipzy shall not be liable for losses arising from user negligence or unauthorized access caused by user misconduct.
Rights of Data Subjects
Under the Data Privacy Act, users may have the right to:
- Access personal data
- Correct inaccurate information
- Object to processing
- Withdraw consent
- Request erasure or blocking
- Request data portability
- File complaints with the National Privacy Commission
- Claim damages where authorized by law
Requests may be subject to identity verification and legal limitations.
Children's Privacy
Shipzy does not knowingly collect personal information from individuals under eighteen (18) years old without lawful authority or parental consent where required.
If we become aware of unauthorized collection involving minors, we will take reasonable steps to delete the data.
Third-Party Links and Services
Shipzy platforms may contain links to third-party websites, applications, or services.
Shipzy is not responsible for the privacy practices, security, or content of third-party platforms. Users are encouraged to review their respective privacy policies.
CCTV and Monitoring Systems
Shipzy facilities, warehouses, and operational areas may utilize CCTV and monitoring systems for:
- Security purposes
- Theft prevention
- Operational monitoring
- Safety compliance
- Incident investigations
Recordings may be retained for a reasonable period consistent with legal and operational requirements.
Automated Processing and Fraud Prevention
Shipzy may use automated systems to:
- Detect suspicious transactions
- Prevent fraud
- Optimize delivery routing
- Improve operational efficiency
Automated systems shall not solely determine decisions that produce legal or similarly significant effects without appropriate safeguards.
Data Breach Management
In the event of a personal data breach likely to affect the rights and freedoms of individuals, Shipzy shall take appropriate remedial actions and comply with applicable breach notification obligations under Philippine law.
Limitation of Liability
To the maximum extent permitted by law:
- Shipzy shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from unauthorized access, cyberattacks, service interruptions, or third-party acts.
- Shipzy does not guarantee uninterrupted or error-free services.
- Users acknowledge risks inherent in electronic communications and internet transmissions.
Nothing in this Privacy Policy limits rights that cannot legally be waived under Philippine law.
Amendments to This Privacy Policy
Shipzy reserves the right to modify this Privacy Policy at any time.
Changes shall become effective upon posting on Shipzy.ph unless otherwise required by law.
Continued use of the Services constitutes acceptance of updated terms.
Contact Information
For privacy-related concerns, requests, or complaints, you may contact:
Data Protection Officer
Apex Integrated Logistics Inc. (Shipzy)
Website
https://shipzy.ph
You may also file complaints with the:
National Privacy Commission (Philippines)
© 2026 Shipzy. All rights reserved.
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